FAQ


SATISFACTION GUARANTEED!

We want you to be satisfied with your purchase! WIN-LIFT's products are guaranteed to be free of all manufacturing defects. In the event that you receive a product that fails to meet your expectations, please contact us at email address or fax within our warranty period, after we confirm, we will arrange for return or replacement (see the Returns & Repairs section below for details). Some restrictions may apply. All transactions between WIN-LIFT and our customers are covered by these Conditions & Terms unless previously agreed upon in writing by both parties.


PRICING:

Prices are quoted only in US dollars this moment. All prices are subject to change without notice. Pricing, photographic and typographical errors are subject to correction. All prices are F.O.B. shipping point or C.I.F & C.F.R destination port in your country depending on both parties negotiation.


SHIPPING:

Shipping charges for all the orders are calculated based on the shipping method of the order, the weight or volume of the items on the order, and the Country your want to ship-to address. At the terms of C.I.F., our primary method of shipment for orders is Sea transportation. However, some items can ship via AIR or Express Parcel due to special requirement, but the freight will be charge to you in invoice. Anyway, sometimes, because of our reasons, we can provide the services to our customers, such as Air freight, or Express parcel, depending on the situation. All wooden packages can be fumigated at our side and we will provide the official certification if your Customers need.


When WIN-LIFT selects the Shipping Forwarder(Freight Prepaid):

The price terms should be CIF or CFR your port. WIN-LIFT will arrange the shipping company and will be in charge to assure the goods shipped to destination port. You will not need to pay the shipping company upon delivery to destination port. In the event that your order is lost or damaged, advise NU-LIFT to make arrangements for return or replacement. Please see our LOST AND DAMAGED SHIPMENTS section for additional details.

 

When You select the Shipping Forwarder (Freight Collect):
If the order is base on FOB or Ex-works term, you should let us know your Shipping Forwarder when you place the orders. You will be responsible for paying your shipping company all freight charges besides your order. In the event that your order is lost or damaged, you will be responsible for filing a claim with the shipping company in order to recover the cost of the merchandise and freight expenses. Please see our LOST AND DAMAGED SHIPMENTS section for additional details.

Lead Time - It Will Ship out around 30 working days:

As soon as you place order, normally we will confirm you within 24 hours. After receiving your deposit, then it counts 30 working days to ship out. Maybe some products will be postponed because of some situation, like hot weather, busy production... we will keep you posted when we need longer delivery time.
 

PAYMENT 

WIN-LIFT accepts T/T, L/C, D/P, D/A terms, anyway we hope customers adopt T/T mainly because it will save money for both parties, Your first order with WIN-LIFT must be prepaid with 100% T/T, after first time, we could discuss for better payment term for you, like 30% T/T on deposit, 70% T/T on fax of B/L; 100% T/T on fax of B/L; 30 days after B/L ....For more options after long-term cooperations.

 
RETURNS & REPAIRS

Any WIN-LIFT item may be returned provided that the item is (A) found to be defective in either material or workmanship (subject to QA inspection), or (B) not exact same with your order. Before returning any item contact WIN-LIFT fax or email to obtain a Return & Credit authorization number (RC#). We will not be able to process your return and properly credit your account without a Return & Credit Authorization number. Please have your invoice or packing slip number and WIN-LIFT item model number available when you contact us . If the return is a result of a manufacturers defect or an error by WIN-LIFT, we will gladly make arrangements for return at our expense. Returns that are not the result of a manufacturers defect or error by WIN-LIFT must be returned at the customers expense and will be subject to a handling and/or restocking charge. Include with your return a copy of your invoice or packing slip, along with the Return & Credit Authorization number given to you by WIN-LIFT. All merchandise must be returned in its original packaging.


Responsibility: WIN-LIFT shall not be responsible for any loss of business, downtime, goodwill, late delivery, or any other commitment incurred by the customer that may be related to the purchase, use, repair, or return of any WIN-LIFT product without prior written authorization. As sellers, we make no warranties, express or implied, of performance, merchantability, workmanship, quality, durability, suitability, or non-infringement including those instances where changes, alterations, or modifications are made in materials at the request or instruction of the purchaser. Our obligation is limited only to the repair or replacement of defective parts and/or merchandise or, at our sole option, to refund the purchase price. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall WIN-LIFT be liable for any incidental, special, or consequential damages of any nature. A full refund will be given, subject to QA inspection, for any defective item returned to us and received by us within certain period in its' original packaging. If an WIN-LIFT product is found to be defective, the value of that product is our only liability.


LOST AND DAMAGED SHIPMENTS

If WIN-LIFT Selected The Carrier ("Freight Prepaid"):

Please inspect all merchandise while the delivery agent is still present, making note of number of boxes or skids delivered as well as any visible damage or discrepancies. If you observe damage beyond use or repair, please refuse the delivery. If the damage is not noted at the time of the delivery but noticed later, please contact us to report the problem and we will give you our idea about how to handle it. Please keep all damaged containers and merchandise for inspection by the carrier's agent until advised to do otherwise by WIN-LIFT or the carrier. WIN-LIFT will file all necessary claims with the carrier.

 
If You Selected The Carrier ("Freight Collect"):
Please inspect all merchandise as described above. All damage and lost/missing packages must be noted on the delivery receipt. You are responsible for reporting all damages and lost/missing items to your carrier within certain period. Please keep all damaged containers and merchandise for inspection by the carriers agent...failure to do so may prevent you from successfully filing a claim with the carrier to recover the cost of the merchandise and freight!